Diamond District Salon offers shipping through the methods available at checkout.

Shipping costs, available delivery methods, and estimated delivery times will be displayed during checkout when applicable. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Once an order has shipped, customers should use the tracking information provided to monitor delivery.

Incorrect Addresses, Delayed Packages & Lost Shipments

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an address error after placing an order, contact us immediately. Address changes cannot be guaranteed once an order has been processed or shipped.

If a package is delayed, marked delivered but cannot be located, or appears to be lost, please contact us at orders@diamonddistrictsalon.com with your order number and tracking information. We will review the situation and help determine the appropriate next steps.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly after delivery.

If you receive a damaged, defective, or incorrect item, or an item is missing from your order, contact us at orders@diamonddistrictsalon.com within 15 days of delivery or receipt.

Please include:

• Your order number.
• A description of the issue.
• Clear photos of the product and its packaging, where applicable.
• Any other information reasonably needed to review the issue.

We will review the information and communicate the available resolution, which may include a replacement, exchange, refund, or other appropriate remedy depending on the circumstances and applicable law.

The final-sale policy does not eliminate rights or remedies that may apply to defective, misrepresented, or incorrectly supplied merchandise.

Exchanges are offered only for eligible unused regular merchandise. We do not offer refunds as a standard retail return option. 

Exchanges must be made within 30 days of purchase. 

Clearance & Sale Merchandise

All clearance, discounted, promotional, and sale items are FINAL SALE. These items are not eligible for returns, exchanges, or refunds, except where required by applicable law or when another legal obligation applies.

Please review product descriptions, sizes, colors, and other details carefully before purchasing sale items.

Regular Merchandise

Eligible regular-price merchandise may qualify for an exchange if the item is unused, in its original condition, and returned with its original packaging, where applicable. All exchanges are subject to eligibility and product availability.

Items that have been used, opened, damaged after delivery, or returned without required original packaging may not qualify for an exchange.

To request an exchange, contact us at orders@diamonddistrictsalon.com with your order number, the item's name, and the reason for your request. Or bring the item back to the store. 

Orders are processed after payment has been successfully completed.

Processing times may vary depending on product availability, order volume, holidays, and other circumstances. Order processing time is separate from shipping and delivery time.

Please allow 72 hours for your order to be prepared before shipment.

If an item becomes unavailable after your order is placed, we will contact you regarding the available options.

Local Pickup Policy

Local pickup is available for all retail orders from Diamond District Salon.

Pickup Hours

Pickup is available Monday through Sunday, from 6:30 AM to 6:00 PM.

All orders must be purchased and placed online before pickup. We ask all customers to wait for order confirmation and pickup instructions prior to arrival.

Physical Store Hours

• Wednesday–Saturday: 10:00 AM–6:00 PM
• Sunday: 11:00 AM–4:00 PM
• Monday–Tuesday: Closed to regular in-store business

Please note that pickup hours differ from regular store hours. Pickup outside regular store hours must be confirmed in advance and is subject to availability.

Pickup Instructions

Please follow the pickup instructions provided with your order confirmation. 

Order Holding Period

Orders will be held for 7 calendar days after the customer receives pickup confirmation. Customers are responsible for collecting their orders within this period.

If you are unable to collect your order within 7 days, please contact Diamond District Salon before the holding period expires to discuss possible arrangements.

Orders not collected within the holding period may be subject to cancellation or other arrangements in accordance with applicable law and the store's policies.

Thank you for shopping with Diamond District Salon!